Privacy policy

Last updated: 1 July 2026

Al Sadara Foodstuff Factory W.L.L, trading as Ruwais Saffron ("we," "us," "our"), respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ruwaissaffron.com), interact with us through our delivery platform partners, or otherwise engage with our products and services across Qatar and the wider GCC region.

This Policy is issued in accordance with Qatar Law No. 13 of 2016 concerning Personal Data Protection ("PDPPL") and reflects our commitment to handling personal data lawfully, fairly, and transparently.

By using our website or placing an order with us, you agree to the collection and use of information in accordance with this Policy.

Legal entity: Al Sadara Foodstuff Factory W.L.L
Trading name: Ruwais Saffron
Registered address: Excellence Tower, Building 10, Street 850, Area 63, Office 3404, Floor 34, Doha, Qatar, P.O. Box 11271
Contact email: info@ruwaissaffron.com

For any questions about this Policy or how we handle your personal data, please contact us using the details above.

We collect personal data through the following channels:

• Our website (ruwaissaffron.com), hosted on the Shopify platform
• Third-party delivery and marketplace platforms through which our products are sold (including Snoonu, Talabat, and Rafeeq)
• Marketing and analytics tools used to understand and improve our services (including Meta Pixel, Google Analytics, and Mailchimp for email marketing)

Categories of Data

We do not knowingly collect sensitive personal data (such as religious beliefs, health information, or biometric data) unless voluntarily provided by you and relevant to fulfilling your order.

• Directly from you — when you create an account, place an order, subscribe to our newsletter, or contact us
• Automatically — through cookies and similar tracking technologies when you browse our website (see Section 8)
• From third parties — including our delivery platform partners (Snoonu, Talabat, Rafeeq), payment processors, and our delivery courier partners, who share order and delivery information necessary to fulfil your purchase

Please note that when you order through a third-party delivery platform (e.g., Snoonu, Talabat, Rafeeq), that platform's own privacy policy also applies to the data they collect directly from you. We encourage you to review their respective privacy policies. Ruwais Saffron respects and operates in accordance with the privacy policies of these delivery platform partners with respect to any data they share with us in connection with fulfilling your order.

We use your personal data for the following purposes:

• Processing and fulfilling your orders, including coordinating delivery through our courier partners or relevant delivery platforms
• Managing your customer account and order history
• Communicating with you about your orders, inquiries, or customer service requests
• Sending marketing communications, promotions, and product updates (only where you have opted in, with an option to unsubscribe at any time)
• Operating and improving our website, including analyzing browsing behavior through tools such as Google Analytics
• Personalizing advertising and measuring campaign performance through tools such as Meta Pixel
• Preventing fraud and ensuring the security of our website and transactions
• Complying with our legal and regulatory obligations under Qatari law

Legal basis for processing: Under the PDPPL, we process your personal data based on your consent, the necessity of processing to perform our contract with you (fulfilling your order), and our legitimate business interests, balanced against your rights.

We do not sell your personal data. We share your information only with the following categories of recipients, as necessary to operate our business:

• Service providers: Shopify (our e-commerce platform provider), Tap Payment (our payment gateway provider), Mailchimp (our email marketing platform)
• Delivery and fulfillment partners: our delivery courier partners, and where applicable, Snoonu, Talabat, and Rafeeq for order fulfillment
• Marketing and analytics providers: Meta (Facebook/Instagram advertising), Google (Analytics and Ads)
• Legal and regulatory authorities: where required by Qatari law or to protect our legal rights

All third parties are required to handle your data securely and only for the purposes we've specified.

Some of our service providers (such as Shopify, Meta, and Google) may process or store data on servers located outside Qatar. Where this occurs, we take reasonable steps to ensure your data is protected to a standard consistent with the PDPPL, including relying on providers with appropriate security and data protection safeguards.

Our website uses cookies and similar technologies to keep your cart and preferences saved as you browse, understand how visitors use our website (via Google Analytics), deliver and measure the performance of our advertising (via Meta Pixel), and support email marketing personalization.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Where required, we will display a cookie consent banner allowing you to manage your preferences when you first visit our site.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including for the duration of your relationship with us as a customer, plus a reasonable period afterward for accounting, tax, and legal record-keeping purposes; marketing data until you unsubscribe or withdraw consent; and technical/analytics data in accordance with the retention periods set by our analytics providers.

Under the PDPPL, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to marketing communications at any time
• Object to certain processing of your data, including for direct marketing
• Request deletion of your personal data, subject to our legal and contractual retention obligations
• Lodge a complaint with the competent Qatari authority if you believe your data has been mishandled

To exercise any of these rights, please contact us at info@ruwaissaffron.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including relying on Shopify's PCI-DSS compliant infrastructure for payment processing and restricting access to personal data to authorized personnel only.

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website and products are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

Contact Us

Al Sadara Foodstuff Factory W.L.L (Ruwais Saffron)

Excellence Tower, Building 10, Street 850, Area 63, Office 3404, Floor 34, Doha, Qatar, P.O. Box 11271