Shipping policy

Last updated: 1 July 2026

How orders placed on our website and through our delivery platform partners are processed, delivered, and priced.

Overview

This Shipping Policy explains how orders placed on our website (ruwaissaffron.com) and through our delivery platform partners are processed, delivered, and priced. It applies alongside our Terms & Conditions and Return & Refund Policy.

Delivery Zones

Qatar & GCC

Qatar (all areas), and Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, and Oman.

International

United States, the European Union, and China.

If your delivery address falls outside our current serviceable areas, this will be indicated at checkout, and we will be unable to process the order to that location.

Delivery Timeframes

Via Snoonu, Talabat, or Rafeeq

Same-day or next-day delivery within their respective service areas, in line with each platform's standard delivery timelines.

Direct Orders — Qatar

We aim for same-day or next-day delivery, fulfilled through our delivery courier partners.

Direct Orders — Other GCC Countries

Estimated delivery is 3–7 business days from dispatch (Saudi Arabia, UAE, Bahrain, Kuwait, Oman).

Direct Orders — USA & European Union

Estimated delivery is 5–7 business days from dispatch.

Direct Orders — China

Estimated delivery is 7–10 business days from dispatch.

Delivery timeframes are estimates and not guaranteed, and may be affected by factors outside our control (see Section 6, Delays).

Shipping Fees

Via Snoonu, Talabat, or Rafeeq

Delivery fees are set and displayed by the respective platform at checkout.

Direct Orders — Within Qatar

A flat delivery fee of QAR 10 applies.

Orders exceeding QAR 150 qualify for free delivery within Qatar.

Direct Orders — Other GCC Countries

Shipping fees will be introduced based on rates provided by our shipping partners and will be displayed at checkout once available.

We reserve the right to update shipping fees at any time; the fee shown at checkout reflects the amount applicable to your order.

Order Processing

Orders are typically processed and prepared for dispatch within 1 business day of confirmation, excluding public holidays. You will receive a confirmation once your order has been dispatched.

Delays

While we aim to meet the delivery timeframes above, delivery may occasionally be delayed due to factors beyond our control, including but not limited to weather conditions, customs processing (for cross-border GCC orders), courier delays, or public holidays. We appreciate your patience in such cases and will keep you informed of any significant delays where possible.

Customs and Import Duties (Cross-Border Orders)

For orders shipped outside Qatar — including to other GCC countries, the USA, the EU, and China — the customer is responsible for any applicable customs duties, import taxes, or related fees levied by the destination country. These charges are not included in the product price or shipping fee shown at checkout and are the customer's responsibility to pay, if applicable, upon or after delivery.

Order Tracking

Where available, you will receive tracking information or delivery updates once your order has been dispatched, depending on the delivery channel used.

Packaging

All orders are carefully packaged to preserve the quality and integrity of our saffron during transit. If you notice any issue with your packaging upon delivery, please refer to our Return & Refund Policy for how to report it.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery partners, service areas, or operational processes. The updated version will be posted on this page with a revised "Last updated" date.

Al Sadara Foodstuff Factory W.L.L (Ruwais Saffron)

Excellence Tower, Building 10, Street 850, Area 63, Office 3404, Floor 34, Doha, Qatar, P.O. Box 11271

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